Service

How can we help you

At Marine Sales Kentuckiana you can feel confident you are choosing a business that is committed to your satisfaction. Customer service is our primary goal!

We service Cobalt Boats, Barletta, Manitou, MasterCraft, Harris, Sea Doo, Mercruiser, and Suzuki.

Our dedicated, on-site service department recruits only the very best people in the industry to service your boat with any repairs, service, or pampering it may need. We can provide you with authorized warranty repairs.

Parts & Accessories

IF WE DONT HAVE IT WE CAN ORDER IT!

Marine Sales Kentuckiana Parts Department has one of the largest parts departments in the Kentucky and Barkley Lake areas. Our computerized inventory system enables us to meet your boating needs fast.

Service Request

Marine Sales Kentuckiana is a certified marine repair facility.

We can do all your mechanical services from tune ups to complete engine rebuilds, from accessory installs to detailing inside and out -we have your boating needs covered.

Winter Storage

Marine Sales offers season Boat Storage at reasonable rates for boats up to 27 feet.

Brokerage

Marine Sales offers Yacht Brokerage Services.

Our experienced team will make it easy to sell your boat quickly. We have the expertise to get you the results you want fast.

Service Commitment

Marine Sales Service Department prides itself as being the largest marine service and parts department in the Kentucky Lake area. We have four highly qualified technicians and a full line of factory authorized marine motor parts. Having an inside parts department and a large service staff we are ready to accommodate and service all boaters in the Kentucky and Barkley Lake areas regardless of whether they purchased their boat from us or not. Our Service Department will consult with all customers that come into the dealership We specialize and are certified in servicing Volvo, Suzuki, and Mercruiser engines.

Marine Industry Consumer Commitment:

Marine Sales Kentuckiana believes in the tenets of the Marine Industry Certified Dealership program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.
At Marine Sales Kentuckiana, you should expect:

Sales

The assistance of a capable and knowledgeable sales consultant.
Advertising and representations that are truthful and factual.
A written disclosure of all details associated with a purchase.
An explanation of the proper usage and operation of products.
Products properly prepared, inspected and tested before delivery.
The delivery of new products as scheduled.
An explanation of all maintenance requirements and schedules established for your product.
An explanation and written copies of warranties on all products and major components.

Service

The explanation of maintenance/repair plans including estimated repair time and cost.
An itemized list of all charges with thorough explanation.
Prior approval of changes in repair costs or additional charges should they occur.
Maintenance/repair work done right the first time by knowledgeable trained technicians.
Maintenance/repair work completed when promised.
Timely notice of changes in service delivery time if delays are experienced in repair completion.
Inspection of any replaced/damaged components upon presentation of the invoice/work order.

Operations

Fair, open and honest treatment without discrimination.
Respectful, professional and accurate responses to all your product questions and requests.
Privacy and confidentiality of customer records.
This is our commitment to you. You should expect a higher standard of professionalism when working with us.
Please hold us accountable to that expectation.

Our Service Team

Marine Sales Kentuckiana Service Department recruits and hires only the very best people in the marine industry. In addition we require our service technicians to have their certifications up-to-date as well as yearly training in their areas of expertise.

Schedule Service

Customer service is our primary goal! Service Request